Build flexible,
pay smart

How does the Ordering Stack billing model work?

We operate on a simple SaaS (Flat Fee) model, which means a fixed monthly fee for each module deployed in a given location. We do not charge any transaction commissions, we do not use a revenue share model, and we impose no transaction limits, with the core billing unit being the module multiplied by the number of locations. For example, the cost of the first Kiosk in a given restaurant is 127 EUR per month, while each additional Kiosk in the same location costs 39 EUR per month.

Can the Ordering Stack system be customized to my company's individual needs, and how does it work?

Yes, customizing Ordering Stack to your needs is fully possible. We typically divide this process into four levels—ranging from the simplest configuration changes to advanced, custom code development. The software can be adapted as needed across four distinct levels: standard configuration (no code required), visual customization (Branding & UI), modular integrations (Adapters), and dedicated custom features (Change Requests), such as bespoke discount algorithms or integrations with your own loyalty system.

What exactly does the subscription include?

As part of your fixed subscription, you get a full technical and infrastructure support package with no hidden costs. The price includes free, unlimited access to test (TEST) and staging (STAGE) environments, as well as the ability to run multiple tenants for different brands or markets within a single module. You also receive API access for integration with other system modules at no extra charge. We do not charge any fees or commissions on loyalty transactions—you pay just one fixed fee. Weekly system updates, secure hosting on Azure AKS, and 24/7 infrastructure monitoring are all included in the subscription.

How does customer support work at Ordering Stack?

We provide continuous operational support and full assistance at every stage of our cooperation. Our English-speaking technical support is at your disposal 365 days a year, from 9:00 AM to 11:00 PM CEST.
As part of the implementation, we offer comprehensive onboarding, which includes training sessions, dedicated practice environments for your team, and a rich knowledge base filled with guides and video tutorials. Additionally, dedicated specialists are assigned to your project during the rollout to ensure a smooth and secure deployment.

Can I add or remove modules later?

Modules are billed monthly, so you can switch them on or off whenever your operation changes. Changes apply from the next billing cycle and nothing is lost when a module is paused — your configuration and data stay in place.

How does kiosk pricing work exactly?

Kiosks are billed per device rather than per location, so a restaurant with three terminals counts as three units. Software updates, remote monitoring and menu synchronization are included in the unit price.

Are there any costs NOT included in the monthly fee?

Hardware, payment processing fees and aggregator commissions are billed by their respective providers. Custom development and non-standard integrations are quoted separately before any work starts.