--- title: Mango Mama on the road to automation – Case Study description: Discover the case study of the Mango Mama restaurant chain and find out how the implementation of self-service processes was carried out. --- [Skip to content](https://orderingstack.com/mango-mama-on-the-road-to-automation-case-study#main-content) [![https://25991633.fs1.hubspotusercontent-eu1.net/hubfs/25991633/ordering-stack-zolte-tlo-800-1.png](https://orderingstack.com/hubfs/ordering-stack-zolte-tlo-800-1.png)](https://orderingstack.com/) - [Our modules](https://orderingstack.com/modules) - [Self-Service](https://orderingstack.com/modules?tab=self-service) Self-service kiosks, mobile and web ordering - [External Integrations](https://orderingstack.com/modules?tab=external-integrations) Integrations with aggregators - [Operations](https://orderingstack.com/modules?tab=operations) Digital order management systems - [Loyalty Mechanisms](https://orderingstack.com/modules?tab=loyalty-mechanisms) Loyalty modules for restaurants and customers - [POS Integrations](https://orderingstack.com/modules?tab=integrations-with-pos) Integrations with various POS system providers - [Case study](https://orderingstack.com/case-study) - [Berlin Döner Kebap](https://orderingstack.com/berlin-döner-kebap-digitizes-customer-service-with-ordering-stack) Digitization of customer service, fully integrated with POS - [Pasibus](https://orderingstack.com/case-study/how-pasi-apka-boosted-customer-engagement-a-case-study-of-the-pasibus-application/) Implementation of a mobile application integrated with a self-service kiosk - [Popeyes](https://orderingstack.com/case-study/automation-and-self-ordering-strategies-behind-popeyes-poland-success) Deployment of kiosks and POS system integration in the European market - [Burger King](https://orderingstack.com/case-study/automation-of-burger-king-restaurants-implementation-of-self-service-kiosks) Implementation of automation in Burger King locations - [KFC](https://orderingstack.com/case-study/kfc-bulgaria/) Introduction of self-service in the brand's locations on the Bulgarian market - [Integrations](https://orderingstack.com/integrations) - [Pricing](https://orderingstack.com/pricing) - [Blog](https://orderingstack.com/blog) - [Contact](https://orderingstack.com/contact) - [![Screen Shot 2025-12-07 at 22.35.58](https://orderingstack.com/hs-fs/hubfs/Screen%20Shot%202025-12-07%20at%2022.35.58.png?width=74&height=50&name=Screen%20Shot%202025-12-07%20at%2022.35.58.png)](https://orderingstack.com/pl/blog/ekspansja-zagraniczna-marki-produktowej-ordering-stack-w-ramach-promocji-marki-innowacyjnych-msp) - English EN - [Deutch DE](https://orderingstack.com/de/mango-mama-auf-dem-weg-zur-automatisierung-case-study) - [Polski PL](https://orderingstack.com/pl/mango-mama-na-drodze-do-automatyzacji-case-study)   Mango Mama on the road to automation – Case Study Published: June 10, 2024 # Mango Mama on the road to automation – Case Study A renowned restaurant chain in Wrocław, specializing in Far Eastern cuisine with an Indian Fusion twist, has taken its first steps toward automating the ordering process. The initial phase includes self-service kiosks based on Ordering Stack software. ## Client Mango Mama has been operating in the market since 2015 and currently has six locations. It stands out with its exotic Far Eastern dishes, prepared by chefs from Mumbai, Goa, and Delhi. The oriental dishes are made from high-quality ingredients, some of which are imported from India. Mango Mama serves its food not only in its stationary locations but also offers food delivery and catering for intimate parties and meetings. The company's message emphasized in communication with customers is: *"Mango Mama says: life is good."*   *![502A9649-kopia](https://orderingstack.com/hs-fs/hubfs/502A9649-kopia.jpg?width=680&height=453&name=502A9649-kopia.jpg)*   ## Challenge Mango Mama is an excellent example of a restaurant chain successfully embarking on a growth trajectory. To further scale its business while maintaining customer care and the quality of its offerings, the company needs to begin implementing automation. At the project's outset, it became clear that organizing the company's IT processes was necessary, and the implementation of self-service became an excellent pretext for streamlining this aspect. Due to the network's specifics, Mango Mama decided to spread the automation process over time, initially implementing self-service solutions as a pilot in one of its selected locations – CH Wroclavia in Wrocław. The choice of location was deliberate, as it experiences high traffic and has significant competition in the gastronomy sector. In subsequent phases of cooperation with Ordering Stack, the self-service ordering system will be introduced to all the network's locations.   ![502A9842-kopia](https://orderingstack.com/hs-fs/hubfs/502A9842-kopia.jpg?width=680&height=453&name=502A9842-kopia.jpg) ## Solution The Ordering Stack team got to work and integrated the ordering solution with the Oracle Micros/Simphony POS system.  ![502A9654-kopia](https://orderingstack.com/hs-fs/hubfs/502A9654-kopia.jpg?width=680&height=453&name=502A9654-kopia.jpg)   ## Implementation The implementation specifically included: - Introducing self-service kiosks for food ordering and payment, aimed at providing customers with new experiences and reducing the workload of restaurant staff. - Full integration with the POS system. - Creating the foundation for an efficient IT ecosystem, enabling the rollout of self-service solutions in other Mango Mama restaurants. The Ordering Stack team designed and implemented a graphical interface for the kiosk that aligns with Mango Mama's branding. Drawing on experiences from previous projects, Ordering Stack paid special attention to implementing up-selling techniques (increasing the final order value) and cross-selling techniques (complementing the shopping cart). ## Result: Mango Mama says: it's good! Building the digital ecosystem for the Mango Mama network took three months. By implementing self-service kiosks, the Wrocław restaurant network took an important first step towards automation. The network has ambitious development plans and intends to launch a second brand – a typical QSR named Chickys by Mango Mama, which will be based on self-service and software provided by Ordering Stack from the start. [Transform your restaurant with Ordering Stack – Contact us!](https://orderingstack.com/contact) [![logo-second](https://orderingstack.com/hubfs/Imported%20sitepage%20images/logo-second.svg)](https://orderingstack.com/) © 2026 - All rights reserved - [About us](https://orderingstack.com/about-us/) - [Legal](https://orderingstack.com/legal/) - [Developers zone](https://orderingstack.com/dev-zone) - - [LinkedIn](https://www.linkedin.com/company/orderingstack/) - [Instagram](https://www.instagram.com/ordering_stack/) - [YouTube](https://www.youtube.com/channel/UCHokNFlRoQEY7dqCbBcaSoA) - [Facebook](https://www.facebook.com/OrderingStack/) ```json { "@context" : "https://schema.org", "@id" : "https://orderingstack.com/", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "PL", "addressLocality" : "Warszawa", "addressRegion" : "Mazowieckie", "email" : "info@orderingstack.com", "postalCode" : "01-646", "streetAddress" : "Ul. Edwarda Jelinka 32", "telephone" : "+48 725 935 000" }, "description" : "Jesteśmy Ordering Stack - rozwiązaniem stworzonym, aby wspierać rozwój restauracji poprzez automatyzację i zwiększenie efektywności. Łączymy systemy POS, kioski samoobsługowe, zamówienia online oraz programy lojalnościowe w jeden spójny ekosystem. Pomagamy naszym klientom zwiększać sprzedaż, usprawniać obsługę i budować lojalność ich gości. Nasza platforma sprawdza się w restauracjach szybkiej obsługi, food courtach oraz modelach cloud kitchen. Razem możemy podnieść jakość usług w Twojej sieci gastronomicznej.", "disambiguatingDescription" : "Ordering Stack to kompleksowe narzędzie, które automatyzuje obsługę restauracji i zwiększa ich rentowność. Platforma integruje systemy POS, kioski samoobsługowe, zamówienia online, a także programy lojalnościowe, tworząc nowoczesny ekosystem dla gastronomii. Sprawdza się w restauracjach szybkiej obsługi, food courtach oraz cloud kitchen. Ordering Stack pomaga zwiększyć sprzedaż, poprawić doświadczenia klientów i budować ich lojalność. 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