--- title: KFC Bulgaria – digitization and self-service in restaurants description: "Case study : implementation and integration of self-service kiosks for ordering food in KFC restaurants in Bulgaria." --- [Skip to content](https://orderingstack.com/case-study/kfc-bulgaria/#main-content) [![https://25991633.fs1.hubspotusercontent-eu1.net/hubfs/25991633/ordering-stack-zolte-tlo-800-1.png](https://orderingstack.com/hubfs/ordering-stack-zolte-tlo-800-1.png)](https://orderingstack.com/) - [Our modules](https://orderingstack.com/modules) - [Self-Service](https://orderingstack.com/modules?tab=self-service) Self-service kiosks, mobile and web ordering - [External Integrations](https://orderingstack.com/modules?tab=external-integrations) Integrations with aggregators - [Operations](https://orderingstack.com/modules?tab=operations) Digital order management systems - [Loyalty Mechanisms](https://orderingstack.com/modules?tab=loyalty-mechanisms) Loyalty modules for restaurants and customers - [POS Integrations](https://orderingstack.com/modules?tab=integrations-with-pos) Integrations with various POS system providers - [Case study](https://orderingstack.com/case-study) - [Berlin Döner Kebap](https://orderingstack.com/berlin-döner-kebap-digitizes-customer-service-with-ordering-stack) Digitization of customer service, fully integrated with POS - [Pasibus](https://orderingstack.com/case-study/how-pasi-apka-boosted-customer-engagement-a-case-study-of-the-pasibus-application/) Implementation of a mobile application integrated with a self-service kiosk - [Popeyes](https://orderingstack.com/case-study/automation-and-self-ordering-strategies-behind-popeyes-poland-success) Deployment of kiosks and POS system integration in the European market - [Burger King](https://orderingstack.com/case-study/automation-of-burger-king-restaurants-implementation-of-self-service-kiosks) Implementation of automation in Burger King locations - [KFC](https://orderingstack.com/case-study/kfc-bulgaria/) Introduction of self-service in the brand's locations on the Bulgarian market - [Integrations](https://orderingstack.com/integrations) - [Pricing](https://orderingstack.com/pricing) - [Blog](https://orderingstack.com/blog) - [Contact](https://orderingstack.com/contact) - [![Screen Shot 2025-12-07 at 22.35.58](https://orderingstack.com/hs-fs/hubfs/Screen%20Shot%202025-12-07%20at%2022.35.58.png?width=74&height=50&name=Screen%20Shot%202025-12-07%20at%2022.35.58.png)](https://orderingstack.com/pl/blog/ekspansja-zagraniczna-marki-produktowej-ordering-stack-w-ramach-promocji-marki-innowacyjnych-msp) - English EN - [Deutch DE](https://orderingstack.com/de/case-study/kfc-bulgaria) - [Polski PL](https://orderingstack.com/pl/case-study/kfc-bulgaria-2/) KFC Bulgaria – digitization and self-service in restaurants Published January 24, 2024 # KFC Bulgaria – digitization and self-service in restaurants Implementation and integration of self-service kiosks for ordering food in KFC restaurants. SAMEX is a company that is a franchisee of the KFC brand. It runs 29 restaurants under this brand in Bulgaria. SAMEX had been searching for a partner for over a year, looking for a proven and trustworthy partner. Everything started even before the pandemic. The main reasons were the desire to relieve the queue, to allow clients to order independently, and to meet YUM standards. The client came to Ordering Stack looking for a partner to deliver self-service kiosks—application and hardware—to their restaurants and integrate with the LS Retail POS system used in the restaurants (the Microsoft Dynamics ERP system). The client wanted the proposed solution to be reliable, work well, and help both customers and restaurant staff. The business objective was to set up self-service kiosks for ordering in line with KFC’s global policy, increase order volumes, and break the queue. As a result, Ordering Stack delivered:  - self-service kiosks for ordering food in restaurants along with payments for orders, which were intended to provide customers with a new and safe channel for placing orders and relieve restaurant staff, - an application design fully tailored to the KFC brand standards and customer expectations, - full integration with the POS system, eliminating the need for restaurant staff to re-enter orders between systems. > ***"From the first time Ordering Stack showed us how it worked, including how the self-service kiosks worked, we knew this was the right partner for us. This is exactly the solution and approach we were looking for! “The Ordering Stack team’s professionalism and understanding of the client’s needs, as well as their efficiency and response time, are of the highest caliber."*** > > ***Svetlozar Minev, KFC Bulgaria***   ![KFC-Ordering-Kiosk-e1645702378329](https://25991633.fs1.hubspotusercontent-eu1.net/hub/25991633/hubfs/Imported_Blog_Media/KFC-Ordering-Kiosk-e1645702378329.jpg?width=1200&length=1200&name=KFC-Ordering-Kiosk-e1645702378329.jpg) KFC – self-ordering kiosk ![Zrzut-ekranu-2022-01-25-o-15.49.27](https://25991633.fs1.hubspotusercontent-eu1.net/hub/25991633/hubfs/Zrzut-ekranu-2022-01-25-o-15.49.27.webp?width=1200&length=1200&name=Zrzut-ekranu-2022-01-25-o-15.49.27.webp) KFC – self-ordering kiosk ![Zrzut-ekranu-2022-01-25-o-15.50.02](https://25991633.fs1.hubspotusercontent-eu1.net/hub/25991633/hubfs/Zrzut-ekranu-2022-01-25-o-15.50.02.webp?width=1200&length=1200&name=Zrzut-ekranu-2022-01-25-o-15.50.02.webp) KFC – self-ordering kiosk ![Default image alt text](//7528315.fs1.hubspotusercontent-na1.net/hubfs/7528315/raw_assets/public/mV0_d-web-default-modules_hubspot/img/slider-dark-image.jpg) **4** An optional caption for the image that will be added to the gallery. 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[Transform your restaurant with Ordering Stack – Contact us!](https://orderingstack.com/contact) [![logo-second](https://orderingstack.com/hubfs/Imported%20sitepage%20images/logo-second.svg)](https://orderingstack.com/) © 2026 - All rights reserved - [About us](https://orderingstack.com/about-us/) - [Legal](https://orderingstack.com/legal/) - [Developers zone](https://orderingstack.com/dev-zone) - - [LinkedIn](https://www.linkedin.com/company/orderingstack/) - [Instagram](https://www.instagram.com/ordering_stack/) - [YouTube](https://www.youtube.com/channel/UCHokNFlRoQEY7dqCbBcaSoA) - [Facebook](https://www.facebook.com/OrderingStack/) ```json { "@context" : "https://schema.org", "@id" : "https://orderingstack.com/", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "PL", "addressLocality" : "Warszawa", "addressRegion" : "Mazowieckie", "email" : "info@orderingstack.com", "postalCode" : "01-646", "streetAddress" : "Ul. Edwarda Jelinka 32", "telephone" : "+48 725 935 000" }, "description" : "Jesteśmy Ordering Stack - rozwiązaniem stworzonym, aby wspierać rozwój restauracji poprzez automatyzację i zwiększenie efektywności. Łączymy systemy POS, kioski samoobsługowe, zamówienia online oraz programy lojalnościowe w jeden spójny ekosystem. Pomagamy naszym klientom zwiększać sprzedaż, usprawniać obsługę i budować lojalność ich gości. Nasza platforma sprawdza się w restauracjach szybkiej obsługi, food courtach oraz modelach cloud kitchen. Razem możemy podnieść jakość usług w Twojej sieci gastronomicznej.", "disambiguatingDescription" : "Ordering Stack to kompleksowe narzędzie, które automatyzuje obsługę restauracji i zwiększa ich rentowność. Platforma integruje systemy POS, kioski samoobsługowe, zamówienia online, a także programy lojalnościowe, tworząc nowoczesny ekosystem dla gastronomii. Sprawdza się w restauracjach szybkiej obsługi, food courtach oraz cloud kitchen. Ordering Stack pomaga zwiększyć sprzedaż, poprawić doświadczenia klientów i budować ich lojalność. 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