Omnichannel
Order Management System
for Multi-Unit Restaurants

What are the main advantages of Ordering Stack?

The software focuses on the key digital sales channels—such as kiosk applications, mobile and web ordering, delivery aggregators, and drive-throughs. Through full integration with the POS system, it boosts scalability for restaurant operations while also offering optional QR code table ordering.

Does the Ordering Stack system integrate with the POS system? Do I need to change my POS provider?

Changing your POS system is not required. Ordering Stack allows the implementation of various forms of automation without replacing the existing POS system. Thanks to its integration module, it adapts to the POS system already in use in the restaurant network, fully utilizing its capabilities and tasks.

How far can Ordering Stack be customised to our brand and processes?

Most customisation is configuration rather than development. The kiosk’s visual layer — logo, brand colours (backgrounds, text, icons) and the intro, order-start and idle/attract screens — is managed in the Back Office CMS. Images and video can be assigned per venue and per language, and are delivered through our media pipeline with CDN distribution. Menus are configured per channel, so kiosk, web and aggregators can each show a different product set and different prices. In the mobile/web ordering app the UX/UI is fully customisable: the business logic lives in our “mobile-core” library, so the presentation layer can be built to your brand without touching the ordering mechanics. Per-device behaviour (for example whether a given kiosk takes part in A/B testing) is set at module configuration level. On the integration side, a typical POS rollout is configuration and field mapping with no custom code; a dedicated adapter is only built when you bring in a payment or delivery provider we don’t already support.

I already have a loyalty program. Can I integrate it with the Ordering Stack kiosk application?

Yes, this is possible with the Loyalty Module Integrator. Ordering Stack’s architecture provides extensive support for customer loyalty mechanisms. Loyalty program features can be implemented either through the advanced Loyalty Module built into the Ordering Stack platform or by integrating with an external loyalty system. Both approaches use Ordering Stack’s APIs and Webhooks.

Does the Ordering Stack system work offline?

No. To fully use the system, an internet connection is required. Ordering Stack operates as a cloud-based platform.

How should I prepare a menu for use on a self-service kiosk?

Your base menu is imported from your POS/ERP. In the Back Office you then enrich it with photos, multi-language names and descriptions — or import that content from your own CMS. The same menu feeds kiosks, web, mobile and aggregators, with per-channel prices and availability.

How does the integration of the Ordering Stack platform with the POS system work?

The POS system provider offers an API, which enables Ordering Stack to act as an overlay without changing any existing functions, only enhancing the POS's capabilities. In practice, order information from all channels – self-service kiosks, web and mobile applications, or aggregators – flows into the POS system the same way as orders taken by a cashier. Before that, Ordering Stack retrieves product definitions, price lists, and other data, converting them into its own model.

What features does the Loyalty Module in Ordering Stack offer?

The Loyalty Module provides mechanisms such as coupons, gift cards, point collection, rewards redeemable with points, and promotional codes. Customers can access these through the mobile application.

How long does it take to implement the Ordering Stack system?

Ordering Stack can be implemented within two to four months, depending on the individual needs of the clients, such as creating custom interfaces for self-service kiosks. The process may also be extended by additional integrations if needed.