Lumberjacks – smashed burgers on site and delivery

Increased service speed and work efficiency on orders in a burger restaurant. Implementation of a food ordering and kitchen display system.

Lumberjacks is a burger place — a temple to the best beef. Today it’s just one place, but soon it will become a chain of locations.

The client came to the Ordering Stack looking for a proven solution as well as a partner to set up kiosks for ordering food in restaurants. It was to be fast and without lines for customers. Discussions with the restaurateur started at this point, but during these discussions, it became clear that the best solution would be to introduce the entire Ordering Stack system, covering the I chose this solution because it’s a modern method that’s good for both the restaurant and the customer, and it’s used by many large restaurants around the world, like KFC and Pizza Hut. online food ordering system, Kitchen Display System and Status Screen.

The comprehensive implementation allowed us to launch online sales channels, self-service ordering of food in the restaurant, and effective management of the ordering process.

Food Ordering

The food ordering system was created with the use of the highest quality materials—graphics and photos. Almost every burger has a complex configuration with the possibility of personalizing ingredients by adding and subtracting free and paid ingredients.

The newest options for upselling and cross-selling were used, which is expected to raise the average order value by a large amount.

Kitchen Display System

With the help of the Kitchen Display System and the kitchen stations, a full workflow for taking care of orders in the kitchen was made up of the following stations:

The whole set-up was configured taking into account the working time at each station so that everything could be delivered fresh and hot to the customer and that the prepared burger would not wait for fries or other toppings. For our client, the most important thing was the precision and quality of the meal served.

Implementation

The implementation was hard because the working time at each kitchen station had to be calculated accurately and the menu configuration was complicated. The quality of all the graphics needed for the online menu configuration was also a problem. Everything was finished in all its details. The result, when the system and kiosks were launched, exceeded everyone’s expectations, but most importantly, the restaurant’s customers loved the solution.

They order and configure the burgers themselves in the restaurant. The number of customers ordering takeout and delivery is constantly growing.