As the foodservice market continues to evolve rapidly, restaurant owners are turning to innovative solutions that not only streamline customer service but also boost operational efficiency. Self-service kiosks are a key component of this transformation, combining cutting-edge technology with the expectations of modern consumers.
Self-Service Kiosks Support Staff – They Don’t Replace Them
While automation is often associated with job reduction, the foodservice sector tells a different story. Self-service kiosks are not designed to replace employees but to support them. By shifting part of the order-taking process to technology, staff can be relieved during peak hours. In such moments, the kiosk handles order intake while employees focus on food preparation or in-dining service.
According to the Made for Restaurant report (For/ARC Rynek i Opinia, 2023), 66% of Polish consumers already use modern technologies in restaurants. This clearly indicates that customers are open to self-ordering and view kiosks as not only convenient but also expected.
Addressing HoReCa Industry Challenges
The foodservice sector faces rising labor costs, high staff turnover, and recruitment difficulties. In this context, automation is not a luxury—it is a necessity. Self-service kiosks help restaurants fill staffing gaps and optimize team allocation. During busy hours, for example, more employees can be assigned to the kitchen where additional hands are needed.
Ordering Stack supports restaurants in this transformation by providing a system with an intuitive, modern interface that allows customers to place orders quickly and conveniently. The kiosk application is continuously enhanced to deliver a seamless user experience and maximize operational efficiency.
Intuitive Design and Personalization – Keys to Success
A well-designed kiosk interface not only improves the customer experience but can also significantly impact sales. Ordering Stack’s integration with the restaurant’s POS system allows for menu personalization, product recommendations, and upselling add-ons—all of which increase the average ticket size. According to Ordering Stack’s data, the average order value increases by 15–20% compared to traditional cashier-based orders.
Moreover, customers often feel more comfortable ordering on their own. They have more time to browse the menu and make decisions without pressure. Research shows that guests are more likely to order complex dishes when doing so anonymously, without the fear of mispronouncing dish names.
Operational Efficiency and Data Management
Through integration with POS and restaurant management software, Ordering Stack enables real-time data collection and analysis. Managers gain insights into dish popularity, average order value, and sales performance across different locations. These analytics are invaluable for planning promotions, optimizing menus, and managing inventory.
Real-World Implementations and Measurable Benefits
At Pasibus, implementing Ordering Stack’s software significantly improved service efficiency and customer engagement. Thanks to the personalized application and intuitive interface, guests increasingly use kiosks, which reduces wait times, minimizes order errors, and enhances the overall dining experience.
Ordering Stack – Versatility and Scalability
Ordering Stack is a comprehensive digital sales solution for restaurants. In addition to kiosks, it offers online ordering systems, kitchen display systems (KDS), mobile apps, loyalty management tools, integrations with delivery platforms, and compatibility with multiple POS providers. With its open architecture and scalability, Ordering Stack is well-suited for both QSR chains and smaller foodservice operations.
Conclusion
Automation in foodservice is not about workforce reduction—it's about smarter staff management, improving throughput, and increasing operational efficiency. Self-service kiosks help restaurants meet customer expectations, reduce errors, shorten service times, and grow sales. Paired with advanced software like Ordering Stack, they are a powerful enabler for foodservice business growth.
