Berlin Döner Kebap digitizes Customer Service with Ordering Stack
The leading restaurant chain Berlin Döner Kebap, known for dishes inspired by Berlin-style kebab, has decided to digitize customer service and automate processes with the support of modules from the Ordering Stack platform. The kiosk application is already operating in 24 locations across the chain.
At a time when customer experience is gaining increasing importance and competition in the food service market continues to grow, brands are more willing than ever to invest in tools that provide intuitive, fast, and convenient customer service. Berlin Döner Kebap also chose this path, focusing on digitalization and process automation using Ordering Stack technology.
This implementation was exceptional for the Ordering Stack team. To fully leverage the system’s capabilities, integration with Adith Technologies’ X2System POS was required. A new challenge was also the implementation of the kiosk application on Elo devices. The application was additionally deployed on m4b kiosks already used by the chain’s locations. The entire project was delivered in cooperation with IT & More – Berlin Döner Kebap’s implementation partner.
Berlin Döner Kebap – a Culinary Journey inspired by Berlin
Founded 26 years ago, the Berlin Döner Kebap chain consistently redefines how kebab is perceived on the Polish market. As a restaurant casual concept, it has become one of the leading brands in the kebab segment, now operating over 89 locations across Poland. The brand’s mission is to deliver authentic flavors and top-quality ingredients inspired by Berlin’s culinary culture.
Berlin Döner Kebap offers both classic kebabs and modern items, including the Krasz Kebap – a snack burger with kebab meat, pickles, and signature sauce. The menu also includes vegetarian options such as falafel and Cypriot halloumi cheese, as well as iconic items like the Rollo Farmer or Berlin Gemüse Kebap.
The Challenge
The chain focuses not only on product quality but also on consistent venue design and customer comfort. A mobile app and the first self-service kiosks were recently launched, but the integration and throughput of multiple systems proved challenging. As expansion continued, Berlin Döner Kebap needed a solution that would allow the business to scale while ensuring reliability and process security.
The Ordering Stack team embraced the challenge, taking on several new technological hurdles.
– The cooperation and trust shown by Berlin Döner Kebap and the IT & More implementation team is an enormous distinction for us. We enthusiastically approached the implementation work, which confirmed the flexibility of our platform and its broad integration capabilities. Through this project, we not only gained a new client in our portfolio but also launched our software for the first time on Elo kiosks running Windows. We consistently develop our product based on POS integrations, and here we successfully harmonized with Adith Technologies’ X2System, opening up new collaboration opportunities. This implementation also marked the beginning of our cooperation with a new technology partner, IT & More. All parties involved have ambitious plans, and deploying the kiosk application is just the beginning of improving self-service and customer loyalty processes – says Łukasz Kolczyński, responsible for the development of the Ordering Stack platform.
Implementation: Key Processes
1. The Solution – the necessary Integration with Adith X2System POS
In June this year, the kiosk application of the Ordering Stack software was deployed across Berlin Döner Kebap restaurants. Before launch, the team integrated the system with Adith’s X2System POS, which is highly suitable for restaurant chains and meets food service sector requirements exceptionally well. This expanded the range of Ordering Stack’s POS integrations.
Adith Technologies is a well-established provider of POS systems for gastronomy, hospitality, and retail. Berlin Döner Kebap has long relied on the X2System software. Following Ordering Stack’s strategy, integration with the existing POS was recommended to ensure operational continuity and preserve all critical POS functionalities.
2. Ordering Stack Kiosk Application on Elo Devices
In select locations across the Szczecin-based chain, order automation is carried out on self-service devices from Elo and m4b. For the first time, the Ordering Stack kiosk application has been deployed on self-service kiosks running the Windows operating system.
3. Collaboration with Implementation Partner IT & More
Berlin Döner Kebap has long been supported technologically by the IT company IT & More. The implementation of advanced solutions streamlining order automation was carried out together with the chain’s technology partner. IT & More was trained by the Ordering Stack team and, as the designated technology partner, will be responsible for first-line support. IT & More is the first production partner of Ordering Stack.
– Implementing the Ordering Stack kiosk application is an important step in streamlining processes and operations at Berlin Döner Kebap restaurants. Customer comfort and satisfaction are our priority, which makes quality and reliability essential when introducing digital solutions. The Ordering Stack team fully understands our expectations, ensuring that the implementation of new features progresses according to plan. We believe that these innovations and the digitalization of new customer service areas will be a significant step in the chain’s development – says Ryszard Rynkowski, IT Manager at IT & More.
Summary
The Ordering Stack kiosk application is already operating in 24 restaurants on 54 kiosks from Elo and m4b. Implementations are primarily carried out in newly opened locations. The digital ordering system improves operational efficiency and positively enhances the customer experience across the chain.