Berlin Döner Kebap digitizes Customer Service with Ordering Stack
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The leading restaurant chain Berlin Döner Kebap, known for dishes inspired by Berlin-style kebab, has decided to digitize customer service and automate processes with the support of modules from the Ordering Stack platform. The kiosk application is already operating in 24 locations across the chain.
At a time when customer experience is gaining increasing importance and competition in the food service market continues to grow, brands are more willing than ever to invest in tools that provide intuitive, fast, and convenient customer service. Berlin Döner Kebap also chose this path, focusing on digitalization and process automation using Ordering Stack technology.
This implementation was exceptional for the Ordering Stack team. To fully leverage the system’s capabilities, integration with Adith Technologies’ X2System POS was required. A new challenge was also the implementation of the kiosk application on Elo devices. The application was additionally deployed on m4b kiosks already used by the chain’s locations. The entire project was delivered in cooperation with IT & More – Berlin Döner Kebap’s implementation partner.
- Key problem
- Scaling self-service across multiple systems without compromising reliability.
- Solution
- A flexible kiosk setup integrated with X2System POS, deployed across Elo and m4b hardware.
- Modules used
POS IntegratorA Culinary Journey
inspired by Berlin
Founded 26 years ago, the Berlin Döner Kebap chain consistently redefines how kebab is perceived on the Polish market. As a restaurant casual concept, it has become one of the leading brands in the kebab segment, now operating over 89 locations across Poland. The brand’s mission is to deliver authentic flavors and top-quality ingredients inspired by Berlin’s culinary culture.
Berlin Döner Kebap offers both classic kebabs and modern items, including the Krasz Kebap – a snack burger with kebab meat, pickles, and signature sauce. The menu also includes vegetarian options such as falafel and Cypriot halloumi cheese, as well as iconic items like the Rollo Farmer or Berlin Gemüse Kebap.
The Challenge
The chain focuses not only on product quality but also on consistent venue design and customer comfort. A mobile app and the first self-service kiosks were recently launched, but the integration and throughput of multiple systems proved challenging. As expansion continued, Berlin Döner Kebap needed a solution that would allow the business to scale while ensuring reliability and process security.
The Ordering Stack team embraced the challenge, taking on several new technological hurdles.
The implementation for Berlin Döner Kebap and IT & More confirmed the flexibility of our platform. For the first time, we launched our software on an Elo kiosk (Windows) and integrated with the X2System POS (Adith Technologies), opening up new growth opportunities for us.
Łukasz Kolczyński
Co-Founder, Ordering Stack
Implementation:
Key Processes
1. The Solution – the necessary Integration with Adith X2System POS
In June this year, the kiosk application of the Ordering Stack software was deployed across Berlin Döner Kebap restaurants. Before launch, the team integrated the system with Adith’s X2System POS, which is highly suitable for restaurant chains and meets food service sector requirements exceptionally well. This expanded the range of Ordering Stack’s POS integrations.
Adith Technologies is a well-established provider of POS systems for gastronomy, hospitality, and retail. Berlin Döner Kebap has long relied on the X2System software. Following Ordering Stack’s strategy, integration with the existing POS was recommended to ensure operational continuity and preserve all critical POS functionalities.
2. Ordering Stack Kiosk Application on Elo Devices
In select locations across the Szczecin-based chain, order automation is carried out on self-service devices from Elo and m4b. For the first time, the Ordering Stack kiosk application has been deployed on self-service kiosks running the Windows operating system.
3. Collaboration with Implementation Partner IT & More
Berlin Döner Kebap has long been supported technologically by the IT company IT & More. The implementation of advanced solutions streamlining order automation was carried out together with the chain’s technology partner. IT & More was trained by the Ordering Stack team and, as the designated technology partner, will be responsible for first-line support. IT & More is the first production partner of Ordering Stack.
From the Partner
Since we optimized digital customer service using the Ordering Stack platform, we have recorded a 50 percent increase in digital orders. The Ordering Stack team fully understands our expectations. We believe that the introduced innovations, as well as the digitization of further areas of customer service, will be a significant step in the development of the chain.
Ryszard Rynkowski
IT Manager at IT & More
Summary
The Ordering Stack kiosk application operates on Elo and m4b self-service kiosks in selected Berlin Döner Kebap restaurants. System deployments primarily take place in newly opened locations across the chain. The digital ordering system streamlines in-restaurant service and enhances customer experience.