--- title: Self-Service Kiosks and Digital Accessibility – What Changes Under the European Accessibility Act? description: Tekst o cyfrowej dostępności kiosków image: https://orderingstack.com/hubfs/23-_DSC4655.jpg --- [Skip to content](https://orderingstack.com/blog/self-service-kiosks-and-digital-accessibility-what-changes-under-the-european-accessibility-act#main-content) [![https://25991633.fs1.hubspotusercontent-eu1.net/hubfs/25991633/ordering-stack-zolte-tlo-800-1.png](https://orderingstack.com/hubfs/ordering-stack-zolte-tlo-800-1.png)](https://orderingstack.com/) - [Our modules](https://orderingstack.com/modules) - [Self-Service](https://orderingstack.com/modules?tab=self-service) Self-service kiosks, mobile and web ordering - [External Integrations](https://orderingstack.com/modules?tab=external-integrations) Integrations with aggregators - [Operations](https://orderingstack.com/modules?tab=operations) Digital order management systems - [Loyalty Mechanisms](https://orderingstack.com/modules?tab=loyalty-mechanisms) Loyalty modules for restaurants and customers - [POS Integrations](https://orderingstack.com/modules?tab=integrations-with-pos) Integrations with various POS system providers - [Case study](https://orderingstack.com/case-study) - [Berlin Döner Kebap](https://orderingstack.com/berlin-döner-kebap-digitizes-customer-service-with-ordering-stack) Digitization of customer service, fully integrated with POS - [Pasibus](https://orderingstack.com/case-study/how-pasi-apka-boosted-customer-engagement-a-case-study-of-the-pasibus-application/) Implementation of a mobile application integrated with a self-service kiosk - [Popeyes](https://orderingstack.com/case-study/automation-and-self-ordering-strategies-behind-popeyes-poland-success) Deployment of kiosks and POS system integration in the European market - [Burger King](https://orderingstack.com/case-study/automation-of-burger-king-restaurants-implementation-of-self-service-kiosks) Implementation of automation in Burger King locations - [KFC](https://orderingstack.com/case-study/kfc-bulgaria/) Introduction of self-service in the brand's locations on the Bulgarian market - [Integrations](https://orderingstack.com/integrations) - [Pricing](https://orderingstack.com/pricing) - [Blog](https://orderingstack.com/blog) - [Contact](https://orderingstack.com/contact) - [![Screen Shot 2025-12-07 at 22.35.58](https://orderingstack.com/hs-fs/hubfs/Screen%20Shot%202025-12-07%20at%2022.35.58.png?width=74&height=50&name=Screen%20Shot%202025-12-07%20at%2022.35.58.png)](https://orderingstack.com/pl/blog/ekspansja-zagraniczna-marki-produktowej-ordering-stack-w-ramach-promocji-marki-innowacyjnych-msp) - English EN - [Deutch DE](https://orderingstack.com/de/blog/selbstbedienungskioske-und-digitale-barrierefreiheit-was-andert-der-europaische-rechtsakt-zur-barrierefreiheit) - [Polski PL](https://orderingstack.com/pl/blog/kioski-samoobslugowe-a-dostepnosc-cyfrowa-co-zmienia-europejski-akt-o-dostepnosci) # Self-Service Kiosks and Digital Accessibility – What Changes Under the European Accessibility Act? [Joanna Donefner](https://orderingstack.com/blog/author/joanna-donefner) Aug 21, 2025 3:06:09 PM Starting **June 28, 2025**, all new self-service kiosks placed on the European Union market must comply with defined digital accessibility requirements. This stems from the **European Accessibility Act (EAA) – Directive (EU) 2019/882**, aimed at ensuring equal access to products and services for persons with disabilities across the EU. ![21-_DSC4651](https://orderingstack.com/hs-fs/hubfs/21-_DSC4651.jpg?width=658&height=492&name=21-_DSC4651.jpg) In Poland, these provisions were implemented through the Act of **April 26, 2024**. The legislation covers ATMs, ticket machines, registration terminals, as well as **self-service kiosks in the foodservice industry** – increasingly common in restaurants, fast-food outlets, and QSR chains.   ## What Does the EAA Mean for the Foodservice Industry? For restaurant owners and operators, the new regulation requires ensuring that their self-service kiosks are: - **Accessible for people with visual, motor, and cognitive impairments**, - **Clear, intuitive, and operable without using a touchscreen** (e.g., via alternative input devices), - **Compatible with assistive technologies**, such as screen readers and magnifiers. Importantly, these requirements apply to **new devices and software introduced after June 2025**. Existing solutions may remain in use until 2030, but earlier upgrades will provide both reputational and operational benefits.   ## **Kiosks with Ordering Stack software already prepared for the new regulations** **![image (1)-1](https://orderingstack.com/hs-fs/hubfs/image%20(1)-1.png?width=456&height=742&name=image%20(1)-1.png)** Ordering Stack’s self-service systems – widely used by foodservice chains – have been designed for usability and inclusivity from the outset. They already include accessibility features, such as: - **Interface scaling icon** - Visible on the kiosk’s main screen. - Allows visually impaired users to instantly enlarge text, buttons, and graphics for easier navigation. - Works without the need for additional software. - **High contrast and legible layout** - Interface based on large icons, clear typography, and neutral colors for optimal readability. - Further template customization possible during implementation. - **Physical accessibility** - Kiosks mounted at heights suitable for wheelchair users. - Touchscreens operable from both standing and seated positions. ## Why Implement Accessible Solutions Now?   Although the law comes into force in 2025, companies that invest early in digital accessibility gain advantages on several levels: - **Brand perception** – the restaurant is seen as open and socially responsible. - **Customer reach** – more guests can fully use self-service options. - **Operational efficiency** – less need for manual staff assistance. - **Regulatory compliance** – reduced risk of penalties in the future. ## **Conclusion** The European Accessibility Act is reshaping how technology is used in the foodservice sector. **Self-service kiosks must be not only functional but also accessible to every customer – regardless of physical or sensory ability.** Solutions such as Ordering Stack already reflect both the spirit and the letter of these regulations. For restaurant operators planning to implement self-service systems, choosing accessible technology is an investment not only in **compliance**, but above all in **better customer experience**. ## Read On [![](https://orderingstack.com/hs-fs/hubfs/502A9649-kopia-1.jpg?width=352&name=502A9649-kopia-1.jpg)](https://orderingstack.com/blog/self-service-in-the-foodservice-industry-empowering-not-replacing-employees) ### [What is a Self-Service Restaurant? Definition, Benefits, and Trends](https://orderingstack.com/blog/self-service-in-the-foodservice-industry-empowering-not-replacing-employees) {% module\_block module "widget\_b652dd1e-9e73-493c-80ef-4a821a9182fc" %}{% module\_attribute... [![](https://orderingstack.com/hs-fs/hubfs/71-_DSC4799.jpg?width=352&name=71-_DSC4799.jpg)](https://orderingstack.com/blog/self-service-kiosks-as-a-powerful-sales-and-marketing-tool) ### [Self-Service Kiosks as a Powerful Sales and Marketing Tool](https://orderingstack.com/blog/self-service-kiosks-as-a-powerful-sales-and-marketing-tool) Self-service kiosks can serve not only as a convenient ordering solution but also as an efficient... [![](https://orderingstack.com/hs-fs/hubfs/80-_DSC4829.jpg?width=352&name=80-_DSC4829.jpg)](https://orderingstack.com/blog/self-service-in-the-food-industry-how-ordering-stack-is-transforming-the-way-we-order) ### [Self-Service in the Food Industry – How Ordering Stack Is Transforming the Way We Order](https://orderingstack.com/blog/self-service-in-the-food-industry-how-ordering-stack-is-transforming-the-way-we-order) The food service industry is witnessing a dynamic rise in the adoption of self-service kiosks,... [![logo-second](https://orderingstack.com/hubfs/Imported%20sitepage%20images/logo-second.svg)](https://orderingstack.com/) © 2026 - All rights reserved - [About us](https://orderingstack.com/about-us/) - [Legal](https://orderingstack.com/legal/) - [Developers zone](https://orderingstack.com/dev-zone) - - [LinkedIn](https://www.linkedin.com/company/orderingstack/) - [Instagram](https://www.instagram.com/ordering_stack/) - [YouTube](https://www.youtube.com/channel/UCHokNFlRoQEY7dqCbBcaSoA) - [Facebook](https://www.facebook.com/OrderingStack/) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Joanna Donefner", "url" : "https://orderingstack.com/blog/author/joanna-donefner" }, "dateModified" : "2025-12-10T12:20:04.016Z", "datePublished" : "2025-08-21T13:06:09.000Z", "headline" : "Self-Service Kiosks and Digital Accessibility – What Changes Under the European Accessibility Act?", "image" : [ "https://orderingstack.com/hubfs/23-_DSC4655.jpg" ], "mainEntityOfPage" : { "@id" : "https://orderingstack.com/blog/self-service-kiosks-and-digital-accessibility-what-changes-under-the-european-accessibility-act", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://orderingstack.com/hubfs/ordering-stack-kolo-600-1.png" }, "name" : "3e Software House" } } ``` ```json { "@context" : "https://schema.org", "@id" : "https://orderingstack.com/", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "PL", "addressLocality" : "Warszawa", "addressRegion" : "Mazowieckie", "email" : "info@orderingstack.com", "postalCode" : "01-646", "streetAddress" : "Ul. Edwarda Jelinka 32", "telephone" : "+48 725 935 000" }, "description" : "Jesteśmy Ordering Stack - rozwiązaniem stworzonym, aby wspierać rozwój restauracji poprzez automatyzację i zwiększenie efektywności. Łączymy systemy POS, kioski samoobsługowe, zamówienia online oraz programy lojalnościowe w jeden spójny ekosystem. Pomagamy naszym klientom zwiększać sprzedaż, usprawniać obsługę i budować lojalność ich gości. Nasza platforma sprawdza się w restauracjach szybkiej obsługi, food courtach oraz modelach cloud kitchen. Razem możemy podnieść jakość usług w Twojej sieci gastronomicznej.", "disambiguatingDescription" : "Ordering Stack to kompleksowe narzędzie, które automatyzuje obsługę restauracji i zwiększa ich rentowność. Platforma integruje systemy POS, kioski samoobsługowe, zamówienia online, a także programy lojalnościowe, tworząc nowoczesny ekosystem dla gastronomii. Sprawdza się w restauracjach szybkiej obsługi, food courtach oraz cloud kitchen. Ordering Stack pomaga zwiększyć sprzedaż, poprawić doświadczenia klientów i budować ich lojalność. To skalowalne i elastyczne rozwiązanie wspiera rozwój każdej sieci restauracji.", "image" : "https://orderingstack.com/hubfs/Imported%20sitepage%20images/Kopia-Pasibus_24_Z20de2u.webp", "makesOffer" : [ "Integracje POS", "Automatyzacja Restauracji", "Oprogramowanie dla Gastronomii", "Automatyzacja Zamówień", "KDS dla Restauracji" ], "name" : "Ordering Stack - Oprogramowanie dla Gastronomii", "sameAs" : [ "https://maps.app.goo.gl/4L8NkcMMvuqtDm5C6", "https://www.3e.pl/orderingstack", "https://gastrowiedza.pl/baza-dostawcow-gastronomii/dostawca/ordering-stack", "https://abc-restauracji.pl/firmy/ordering-stack/", "https://pl.linkedin.com/company/versabox-sp-z-o-o-", "https://www.linkedin.com/company/orderingstack/?originalSubdomain=pl", "https://www.horecatrends.pl/horeca_b2b/138/rozbudowane_systemy_it_sieci_restauracji_jak_je_uproscic_dzieki_ordering_stack,50917.html", "https://www.facebook.com/OrderingStack/", "https://www.youtube.com/channel/UCHokNFlRoQEY7dqCbBcaSoA" ], "url" : "https://orderingstack.com/" } ```