Order automation in the Polish HoReCa (Hotel/Restaurant/Catering) sector is gaining momentum, bringing tangible benefits to restaurants. According to a report by Adyen, as many as 63% of Poles are still unfamiliar with the term “automated commerce.” Despite this, over 50% of consumers expect greater integration of technology in the dining experience. Furthermore, 68% of customers would gladly use self-service ordering systems. Similar trends are emerging across Europe — for example, in Italy, where a “Gastronomy and Technology” report indicates that 70% of restaurants plan to implement artificial intelligence this year to streamline order and reservation processes. These developments highlight the potential for many restaurants to gain a competitive edge through modern technology adoption.
Ordering Stack is a platform designed to help restaurants seamlessly transition into the digital era and optimize operations across multiple business areas. With POS integration, order automation, and support for self-service kiosks, mobile apps, and KDS (Kitchen Display Systems), restaurants can significantly improve both operational efficiency and customer satisfaction. We’ve already supported the digital transformation of brands such as Burger King, KFC, Pasibus, and Popeyes.
In today’s food service environment, the POS system plays a central role in managing orders, syncing menus, and integrating various sales channels. The rise of digital tools —such as mobile apps, self-service kiosks, and third-party aggregators—poses new challenges for restaurant operators, particularly when it comes to system integration.
Ordering Stack addresses these challenges by providing seamless synchronization of all ordering channels with the POS system. The platform automatically retrieves product data, updates pricing, and sends orders to the POS in a consistent format. This eliminates errors associated with unsynchronized systems and reduces the time spent manually managing menus. As a result, restaurateurs can focus on expanding their offerings and enhancing customer service, rather than dealing with technical issues.
Implementing self-service kiosks leads to increased order value. Studies show that the average order size grows by 10–15% compared to traditional cashier interactions. Customers are more likely to add extras when they have full control over the ordering process. Additionally, Ordering Stack enables restaurants to fully leverage automation—orders from all platforms are processed identically to those placed at the counter, ensuring a consistent and efficient workflow.
In an increasingly competitive food service landscape, customer retention is as critical as acquisition. What tools support customer loyalty in hospitality? Ordering Stack offers a comprehensive loyalty module that allows restaurants to implement effective loyalty programs—either through its native features or by integrating with external systems. Both options utilize APIs and webhooks for smooth interoperability.
Customers can benefit from coupons, point systems, rewards, and discount codes, while restaurants gain advanced user segmentation and offer personalization capabilities. With robust analytics tools, restaurants can track customer preferences—analyzing menu choices, promotion usage frequency, and transaction history. This data can power personalized marketing campaigns; for example, if a customer hasn’t placed an order in a while, the system can automatically send a targeted offer to encourage their return.
According to the “2023 Loyalty Program Monitor” by ARC Rynek i Opinia, 61% of Poles participate in loyalty programs, and 75% find the offered benefits attractive. This indicates that restaurants implementing effective loyalty solutions can gain a significant competitive advantage.
How does the platform operate? Ordering Stack runs on a SaaS (Software as a Service) model, allowing restaurants to use advanced tools without investing in costly IT infrastructure. System implementation typically takes between two and four months, depending on the client’s specific requirements. This timeline may extend if additional integrations or UI customizations are needed.
To ensure a smooth user experience, Ordering Stack provides multi-level technical support. The first line of support is typically handled by the client, while more advanced technical issues are addressed by Ordering Stack’s specialists. This approach ensures the system remains stable and minimizes the risk of service interruptions.
The future of food service lies in automation, and Ordering Stack is the key to successful implementation of modern technologies. POS system integration, support for self-service kiosks and mobile apps, advanced loyalty programs, and fast deployment make it an ideal solution for restaurant chains looking to digitize operations and reduce costs. Implementing Ordering Stack is an investment that delivers real-world benefits, enhances the customer experience, and boosts restaurant competitiveness.