FAQ

No, it can’t. You need to have online connection for all components including KIOSK. In case of problem with main internet connection we recommend to have backup connection (event 3G/LTE is sufficient).
We believe that internet connection In today’s world is like electricity, and you can’t go omnichannel without network…

Our goal was to create solution for enterprise scale restaurant chains. We used patterns that are used in such big enterprises. It includes:

• complex product model supporting configuration (removing, replacing and adding extra ingredients, condiments etc.), multi-level meals, half and half pizza, meal enlargement and so on
• support for all possible channels of ordering and ways of delivering kiosk application
• mechanisms for blocking items that restaurant run out of schedules of working time for restaurants
• advanced discounting mechanisms
• loyalty integration readiness
• easy integration with existing POS systems
• easy customization end extensibility by using webhooks

Ordering Stack is cloud native, microservice based, ultra scalable and customizable modern piece of software based on powerful technology stack (Java, Spring framework, Node.js, Apache Kafka, Kafka Streams, Docker, Kubernetes, React.js).

It works as multitenant SaaS system, can be also installed as on premise solution.

We understand that restaurant chains have their own requirements for customer facing applications. Therefore we provide a solution for that.
There are several options with different level of effort needed:

• easy customization of existing frontend application with tenant properties, allows CSS customization including logo, colors, background, fonts etc. – this is fastest and effortless way
• your own version of existing applications (we provide source codes) – middle ground solution
• create a complete new application using Ordering Stack API – gives you full freedom but with more effort

Ordering Stack terms of service are available at https://orderingstack.com/legal/ and include 4 separate documents:

• Terms – an agreement defining Ordering Stack terms of service concluded when the User (or the Seller) registers on the platform.
• Privacy Policy – the personal data processing agreement as required by GDPR.
• End Customer Terms draft – the default end customer terms and conditions that is included in online delivery application (both mobile and desktop), this document is a binding contract between User and all End Customers that place orders.
• End Customer Privacy Policy draft – exactly as above but concerning personal data. This is necessary as End-Customer shares his/her personal data with User and later it is processed by 3e.

3e may provide other services like custom development or special integration. In this case the terms and conditions above are amended in a written form.

Ordering Stack is developed by 3e software house, a company with 19 years of experience in building custom software and ordering platforms. One of our customers is AmRest, one of largest independent chain restaurant operators in Central and Eastern Europe, running more than 2000 restaurants including KFC, Pizzahut, Starbucks and others. AmRest uses ordering platform created by us including kiosk software deployed on hundreds of kiosks in multiple countries.
See more about our experience in ordering software field on page 3e software house.